Market Supervisor

Immediate Line Manager: Senior Market Officer, reporting site management activities to Head of Finance & Head of Operations The Market Supervisor role is an onsite, implementation and delivery role. Responsibilities include supporting Market Management with day-to-day tasks whilst delivering exceptional customer service to internal and external customers. Working 5 days out of 7 where Sunday is a day off, 40 hours a week.

Castlepoint own and operate local markets supporting local businesses to deliver an exceptional service to the wider community. Our markets are home to a variety of tradespeople and services who look to give excellent value to their customers.

At Castlepoint, we are proud to serve the community and aim to deliver an outstanding service for our local businesses to local people, offering diverse, unique, and excellent value.

The Market Supervisor will provide key operational support to Morley Market, helping the site achieve its overall business goals. The role will be accountable for ensuring Health & Safety compliance, managing site maintenance, and supporting market traders.

• Trader Relationships:
  • Maintain a highly visible presence to build strong relationships with traders.
• Key Holder Responsibilities:
  • Open and close the market, activate alarms, and respond to fire and intruder alarm callouts.
• Security Management:
  • Handle security issues, including dealing with troublemakers and theft, and liaise with local police as required.
• Site Maintenance:
  • Consult with contractors to maintain cleanliness across the site.
  • Monitor and report on the performance of suppliers and contractors.
  • Provide basic repairs and maintenance for the site and traders.
• Waste Management and Recycling:
  • Oversee waste and recycling contracts, addressing performance issues and missed collections.
• Health & Safety:
  • Uphold compliance with Health & Safety standards, including Fire Safety Procedures, evacuations, and incident management.
  • Ensure all compliance paperwork is accurate and up to date, including Daily Risk Assessments and COSHH records.
• Contract Management:
  • Manage maintenance contracts and evaluate contractor performance.
• Rent Collection:
  • Assist with weekly rent collection.
• Regulation Enforcement:
  • Enforce market rules, regulations, licenses, and company procedures.
• Administrative Support:
  • Provide regular updates to the Senior Market Officer.
  • Support the completion of weekly reporting to senior teams.
• Customer Satisfaction:
  • Maintain a consistent focus on customer satisfaction.
• Trader Support:
  • Promote positive, efficient, and productive relationships with traders.
• Additional Responsibilities:
  • Perform delegated duties during staff shortages or as requested by the line manager.
  • Apply innovative and entrepreneurial thinking aligned with the broader company strategy.